We help you work smarter with your resources by putting your network management tasks into a proactive process guided by a full team of I.T. experts.
The Managed Services process will:
- Stabilize I.T. Costs and Outages
- Increase Efficiency and Predictability
- Decrease Frustration and Wasted Time
WHAT ARE MANAGED SERVICES?
Unlike traditional tech support methods...
(i.e. help desk, break/fix, hourly, etc.) that fix problems after they happen and tries to find reasons to charge you for the time they spend, Managed Services is about preventing technology issues and stabilizing your I.T. budget.
but making it less likely that you'll need to call support at all. It's about reducing the amount of noise and distractions created by your technology tools so you and your team can focus on the more important work in front of you.
With Managed Services...
we do this using a calculated mix of monitoring, support, maintenance, and planning in a way that makes your team happy. You get all the benefits of a full I.T. department without the pain of hiring, training, retaining, and paying for them.
By aligning your technology strategy with your business operations, you'll begin to naturally reduce the number of issues and the amount of downtime that you currently experience through a managed approach.
This is the process that can take you from chaos to in control of your technology.
"Whatever we need, we get a team of people working together to figure out how we can make it happen. We're part of the process."
- Christy Pinuelas, Director of Finance at City of Agoura Hills
The I.T. Essentials
Effective technology management starts and ends with a strong foundation, which contains the following:
Pulse On Current State of Things
Wheather you're a smaller company with no dedicated technical resources, or a larger organization with a dedicated I.T. department, you need to take the time to note of your current state and assets. Then, create a custom technology strategy to achieve your goals.
There is no crystal ball when it comes to predicting the future of technology, but you can get a plan together for the next 5 years. What software/systems need to be upgraded? What tools would help your team? Anticipate your needs rather than being surprised by them.
Tools to Monitor, Repair, Maintain, and Plan
It doesn't have to be perfect, but you have to spend time figuring out what tools, processes, and employees you need to monitor, repair, maintain, and plan for your I.T. needs. For some companies, it makes more sense to outsource this work much like you would for your legal or financial service needs.
Aligning I.T. with Business Strategy
Many organizations fail to see how I.T. can not only support, but amplify their business goals. By compartmentalizing I.T. into its own corner, you close off the possibility that it could actually be a huge asset rather than a nuisance. Well-managed technology is often the key to success for companies who use it well.