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MANAGED SERVICES

 

We help you work smarter with your resources by putting your network management tasks into a proactive process guided by a full team of I.T. experts.

The Managed Services process will:

- Stabilize I.T. Costs and Outages

- Increase Efficiency and Predictability

- Decrease Frustration and Wasted Time

Here's Why.

 

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WHAT ARE MANAGED SERVICES?

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Unlike traditional tech support methods...

(i.e. help desk, break/fix, hourly, etc.) that fix problems after they happen and tries to find reasons to charge you for the time they spend, Managed Services is about preventing technology issues and stabilizing your I.T. budget.

stop-calling-tech-support.pngIt's not about creating reasons for you to call...

but making it less likely that you'll need to call support at all. It's about reducing the amount of noise and distractions created by your technology tools so you and your team can focus on the more important work in front of you.

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With Managed Services...

we do this using a calculated mix of monitoring, support, maintenance, and planning in a way that makes your team happy. You get all the benefits of a full I.T. department without the pain of hiring, training, retaining, and paying for them.

 

 


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Companies that use the Managed Services methodology reduce their I.T. spending by 25% on average.*

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Lanspeed Methodology

By aligning your technology strategy with your business operations, you'll begin to naturally reduce the number of issues and the amount of downtime that you currently experience through a managed approach.

This is the process that can take you from chaos to in control of your technology.

 

Step 1

MONITOR

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Start by monitoring your most important tools (servers, desktops, routers, etc.). You need a pulse on how things are going to know when something is wrong, and to be able to predict problems before they happen.

Step 2

REPAIR

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Once you have a good system for monitoring your technology tools, choose someone on your team to be "on deck" for when an issue does turn up so it doesn't disrupt your entire team if a tool goes down.

Step 3

MAINTAIN

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You've got an idea of what's going on and a plan for who can fix things, but now what? Take action to maintain and improve your technology. Keep track of warranties, evaluate new tools, and document everything.

Step 4

PLAN

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Now that you have the essentials to keep your technology up and running, its time to look ahead 1...3...5 years and start planning for upgrades, additions, and any other big changes you'll need to make.

 

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Methodology Ways and Tools

Below are the activities and tools we use to monitor, repair, maintain, and plan for your technology.

MONITOR

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Ways

24/7 Monitoring

Patching and Updates

Alerting

Tools

Remote Monitoring Tools

Antivirus Software

Automated Ticketing

REPAIR

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Ways

Email Support

Phone Support

Onsite Support

Tools

Engineers

Certifications

Remote PC Access

MAINTAIN

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Ways

Security Assessments

Warranty Maintenance

Documentation

Tools

CRM

Workflows/Processes

Remote Assessment Tools

PLAN

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Ways

Future Planning

Strategic Business Reviews

CIO-Level Consulting

Tools

SWOT Analysis

Business Continuity Planning

Budget Planning

 

 

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"Whatever we need, we get a team of people working together to figure out how we can make it happen. We're part of the process." 

 

- Christy Pinuelas, Director of Finance at City of Agoura Hills

 

The I.T. Essentials

Effective technology management starts and ends with a strong foundation, which contains the following:

 

Pulse On Current State of Things

Wheather you're a smaller company with no dedicated technical resources, or a larger organization with a dedicated I.T. department, you need to take the time to note of your current state and assets. Then, create a custom technology strategy to achieve your goals.

 

Future Planning

There is no crystal ball when it comes to predicting the future of technology, but you can get a plan together for the next 5 years. What software/systems need to be upgraded? What tools would help your team? Anticipate your needs rather than being surprised by them. 

Tools to Monitor, Repair, Maintain, and Plan

It doesn't have to be perfect, but you have to spend time figuring out what tools, processes, and employees you need to monitor, repair, maintain, and plan for your I.T. needs. For some companies, it makes more sense to outsource this work much like you would for your legal or financial service needs. 

 

Aligning I.T. with Business Strategy

Many organizations fail to see how I.T. can not only support, but amplify their business goals. By compartmentalizing I.T. into its own corner, you close off the possibility that it could actually be a huge asset rather than a nuisance. Well-managed technology is often the key to success for companies who use it well. 

What's your next step towards success?

Talk to us about your business and we'll help you uncover the path. 

 

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