Help Desk Live

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

To contact our help desk by phone, dial 877-682-9981 and then press "2". A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

If you'd prefer to contact us by email, we can be reached at helpdesk@lanspeed.com. We will respond the same business day.

How It Works:

• Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
• Step 2: You are prompted to download a small virus-free plug-in.
• Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
• Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Welcome to Lanspeed Online Support! Name: Company: Email: Please fill out the fields above, type the code you received from your Representative in the box below, then click the button to proceed.