MANAGED I.T. SERVICES
We are able to radically reduce I.T. issues for our clients by taking them through our proven process.
WHAT'S COVERED BY OUR MANAGED I.T. SERVICES?
24/7 REMOTE MONITORING
Our team of engineers starts by monitoring your critical systems 24/7 with the goal of taking this task off of your to-do list.
AUTOMATED TICKETING & ALERTING
When a problem does arise,automated alerting can identify the issue and bring it to your attention.
PATCHING & UPDATES
We review all system patches and updates for bugs before updating your systems to avoid unnecessary downtime and interruptions.
ANTI-VIRUS & ANTI-MALWARE
We also include business-level anti-virus software on your systems to protect you from some of the most common threats on the market today.
|NEXT: TECHNICAL SUPPORT|
MONITORING & MAINTENANCE
EMAIL SPAM FILTERING
Our service team is a world-class group of I.T. experts who understand the value of customer service.
Starting with our dispatcher and through all levels of support, our team is driven by best-in-class metrics around response time, resolution time, and customer satisfaction. Everyone on our team has visibility into these metrics and we hold each other accountable to the highest standards.
WHY OUR CLIENTS LOVE IT:
FRIENDLY SUPPORT & EXPERTISE
No matter who you talk to at Lanspeed, you will always have a friendly voice to help you through your issues with expertise to resolve things quickly.
TOP INDUSTRY CERTIFICATIONS
Every engineer on our team has a training roadmap and is constantly expanding their knowledge of I.T. industry tools and best practices.
FAST RESOLUTION TIMES
Most I.T. companies focus on response time, but what you want is for things to get fixed. We focus on resolution time and our average is less than 1 hour.
DEDICATED NETWORK ADMINISTRATOR
You'll have a dedicated Network Administrator for your company who will visit every month to do a health check and keep your documentation up-to-date.
MONTHLY HEALTH REPORTS
As part of Managed Services, every client receives a custom monthly health report with a grade on how your I.T. infrastructure is doing. This gives you visibility into areas of strength and any potential areas of concern.
Your Network Admin will regularly check to make sure all documentation of your network is up-to-date and accurate.
Your Network Admin will also keep track of all warranties on your hardware and software tools and work with our Procurement Department to purchase renewals.
|NEXT: TECHNOLOGY CONSULTING|
SEE A COPY OF OUR
MONTHLY HEALTH REPORT
Take a look at the monthly network health report our clients get every single month.
You'll have open access to our senior-level engineers and executive team to talk long-term strategy and keep an eye on the rapidly changing I.T. industry.
STRATEGIC BUSINESS REVIEWS
We'll meet with you for regular strategy sessions to give you a long-term roadmap for your I.T. needs so you can proactively choose the tech you need to run your business.
We can also help you plan your budget as far in advance as you'd like with quotes for hardware, software, and projects.
We also have a dedicated Project Services team to help you plan, manage, and implement large or complicated projects for your I.T. infrastructure.
|NEXT: HOW WE DELIVER|
By combining these pillars of service into a consistent process that is managed by a team of I.T. experts, you can minimize I.T. disruptions and streamline your internal operations.
Rather than billing each of these areas as a separate service, we bundle every area into a simple monthly contract.
No more guessing about what is covered and what is not - no more surprises on your monthly invoice!
Our goal is to make sure you have nothing to worry about when it comes to your monthly I.T. needs.
Whether you have an internal I.T. department or you want to outsource everything, we have flexible services to fit your specific needs that can change and grow along with your company's evolving needs.
|NEXT: SCHEDULE A CALL|
MANAGED SERVICES INCLUDE:
Data backup and management, patching, email and endpoint protection, firewall management.
24/7 monitoring, alerting, and escalation.
Remote and on-site support, emergency after-hours support.
Monthly health reviews, best practice alignment, vulnerability reporting, and documentation.
Regular strategic business reviews to plan for budget, projects, and other I.T. upgrades.
|REQUEST A FREE QUOTE|
Give us just a few quick details, and we can have a 15-minute conversation about the way you currently manage I.T. and how Lanspeed may be able to help.