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3 Vital Technologies for Remote Workers

Apr 25, 2017 9:00:00 AM / by Michael LaFond posted in Best Practices, Mobility & BYOD, Strategy & Planning, Business Continuity, Small Business, Disaster Preparedness & Recovery

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Remote workers are changing the way that both employees and their employers are viewing their workspace. It’s been proven that businesses can mitigate their overhead costs and increase their employee retention rate by allowing their team to work from home, but without the proper technology, they have no chance of being as productive as they can be if they were in the office.

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Is a Positive Corporate Culture Important in the I.T. Industry?

Mar 30, 2017 8:00:00 AM / by Nick Gianis posted in Culture, Strategy & Planning

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Let me start by asking you this:

Is achieving a positive corporate culture even important to your organization? 

If you are the owner, principal, or top level manager/ executive, you have to decide what type of corporate culture you want.  I’ve heard it said many times - if you, as the leader, don’t decide what kind of corporate culture you want in your organization someone else will decide for you.

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Why Local Governments Should Rethink Their IT Plans

Mar 21, 2017 9:00:00 AM / by Chris Chirgwin posted in Government, Strategy & Planning

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Cities, counties, and other local government entities are facing many of the same modern day challenges and opportunities that are impacting businesses. Technology is evolving rapidly, constituents are demanding better and faster solutions, and budgets are limited.  Many of the city managers and county CIOs we work with are recognizing the need to re-think their IT plans and strategies.  Dozens of cities here in Southern California are currently in the process of architecting new Information Technology Strategic Plans (ITSPs).

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How Being Humble Can Actually Help Your Company Grow

Mar 14, 2017 9:00:00 AM / by Courtney Boudet posted in Culture, Strategy & Planning, How To

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I don't know about you, but my first impression of a typical IT technician wasn't “humble.” I'm more often reminded of Jimmy Fallon as Nick Burns (the IT guy) sketches on Saturday Night Live. (I've included a clip for your viewing pleasure.) Before working at Lanspeed, I didn't understand how being humble can actually help your company grow. 
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Why Every Business Should Care About Customer Service

Feb 14, 2017 9:00:00 AM / by Sarah Abraham posted in Best Practices, Culture, Managed Services, Strategy & Planning

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In our fast-paced, rapidly changing, technology-driven world, it’s easy to forget that there are people behind the screens, and that customer service should still be an essential part of what businesses do on a daily basis.

Before working at Lanspeed, I worked as a retail manager for 11 years where customer service directly affects the bottom line. Although I haven’t been in IT for quite as long, I am one of the many who have called a “Service” line only to be put through the paces of “press 2” to get to another ten menu options. It can be frustrating and make you think: why even bother?

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5 Easy Steps to Increase Productivity

Feb 7, 2017 12:00:00 PM / by Chris Chirgwin posted in CIO Blog, Best Practices, Strategy & Planning, Small Business, How To

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Wouldn't you like to be more productive at work?

For most of us, increased productivity means making more money, spending more time on what matters most (family, friends, etc.), and simply just feeling better. Many of us seek to increase productivity with elaborate and complicated methods.

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Why Focusing on Relationships In Business Is Better For Everyone

Jan 31, 2017 12:00:00 PM / by Emily Holehouse posted in Small Business, Culture, Best Practices, Strategy & Planning

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I started my career at the bottom of the ladder and worked for several years to become the head of our new Client Success department. When it came time to step into a leadership role, I want to make sure that the intentions and motivations for my team were based on more than sales quotas and revenue goals. 

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Tip of the Week: Security Checklist to Prevent a Hack Attack

Jan 26, 2017 9:30:00 AM / by Emily Holehouse posted in Strategy & Planning, Business Continuity, Disaster Preparedness & Recovery, Security, How To

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Network security involves a ton of different procedures, and it can be easy to lose track of what you’ve already implemented - and what still needs to be done.

Instead of worrying about keeping your business’s confidential data safe, use this security checklist to prevent a hack attack and know with certainty that it’s as secure as possible.

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How to Create a Secure Password

Jan 24, 2017 9:30:00 AM / by Emily Holehouse posted in How To, Security, Strategy & Planning

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Creating a secure password can be challenging without falling into the common mistakes that most people make.

Below is a list of tips on how to create a secure password that you can remember - and that a hacker can't easily guess.

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The True Cost of a Bad I.T. Company

Jan 12, 2017 9:30:00 AM / by Emily Holehouse posted in Best Practices, Managed Services, Strategy & Planning, Small Business

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It is a fact of doing business today that you need technology to run things well. With all of the tools you use, there are inevitably issues that pop up that stop your day in its tracks. I know for our office, if the internet is down we are literally sitting ducks because everything we do relies on a strong WiFi signal and access to the cloud. Even our phone system runs on the internet!

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