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I.T. Checklist for Offboarding Employees

Aug 21, 2018 8:00:00 AM / by Chris Chirgwin posted in I.T., Security, Best Practices

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According to Forbes, approximately 2 million Americans leave their jobs every month.  Regardless of whether you are in a small business or a Fortune 500 company, there are critically important steps that I.T. administrators should take when an employee leaves.  Even if the employee voluntarily left on great terms, it is critical to offboard the employee properly.  A recent study found that 89% of employees still had access to their company’s network and data after being let go.  If someone can still log in to servers, access confidential data, or even just tweet in the company’s name, they can wreak havoc in ways that reflect very poorly on the company - and on the I.T. staff within the company responsible for network and data security.  Insider attacks, including those by terminated employees, can be very costly and damaging.  An organization in the U.S. faces an average of 3.8 insider attacks per year.  We have put together a checklist of steps that should be completed immediately upon an employee departure. 

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WannaCry Ransomware: What is it? What can I do?

May 16, 2017 10:55:00 AM / by Michael LaFond posted in Security, Disaster Preparedness & Recovery, Best Practices, Managed Services, Network, News & Events

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The WannaCry ransomware outbreak made big news this past weekend - it is said to have affected thousands of computers in more than 150 countries. It is important to understand what this outbreak is and ways you can prevent outbreaks such as these from having a catastrophic impact on your own network.
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4 Best Practices in Disaster Recovery and Business Continuity

May 9, 2017 9:00:00 AM / by Chris Chirgwin posted in Best Practices, Disaster Preparedness & Recovery, Business Continuity

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Businesses and organizations depend on information to survive and to ensure business continuity. However, in I.T. protecting information from an ever-growing array of potential disasters is an ongoing challenge. It’s not enough to simply have a backup of your data – there are some critical steps that should be taken to effectively prepare your organization for when that disaster happens.  Below are four practical and important areas to address when putting together a Business Continuity and Disaster Recovery (BCDR) plan.

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3 Vital Technologies for Remote Workers

Apr 25, 2017 9:00:00 AM / by Michael LaFond posted in Best Practices, Mobility & BYOD, Strategy & Planning, Business Continuity, Small Business, Disaster Preparedness & Recovery

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Remote workers are changing the way that both employees and their employers are viewing their workspace. It’s been proven that businesses can mitigate their overhead costs and increase their employee retention rate by allowing their team to work from home, but without the proper technology, they have no chance of being as productive as they can be if they were in the office.

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How Long Do Hard Drives Really Last?

Apr 10, 2017 9:00:00 AM / by Emily Holehouse posted in Best Practices, Business Continuity, Disaster Preparedness & Recovery

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You know your server won't last forever, but how long do hard disk drives really last?

It's important to understand how long your hard drive will last so you can minimize the risk of data loss from a drive failure. Disk hard drives are made up of tiny parts with platters that rotate at thousands of RPMs, which makes it the most vulnerable component of your PC.

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4 Data Loss Causing Disasters that You Must Be Prepared For

Apr 4, 2017 9:00:00 AM / by Emily Holehouse posted in Best Practices, Small Business, Disaster Preparedness & Recovery

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September 30th is Disaster Preparedness Day. This gives us a great reason to go over some of the most common catastrophes that can potentially affect your businesses. There are dozens of potential emergencies to choose from, but since we’re an IT company, we’re going to focus on the top four data loss causing calamities that you must be prepared for.

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Why Multi-factor Authentication is So Important to Your Security

Mar 7, 2017 9:00:00 AM / by Chris Chirgwin posted in Security, Best Practices

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The vast majority of data breaches have occurred through compromised authentication.  Although having a strong password is an important part of security, this is only one step to securing your network and data.  That’s why multi-factor authentication is so important and why security experts today are strongly recommending it for critical business systems.

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How to Protect Your Company from Ransomware

Feb 21, 2017 10:00:00 AM / by Lance Legleiter posted in Security, How To, Best Practices

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Nearly half of all organizations say they have experienced the frustrations of ransomware! Ransomware primarily uses email as its transportation; whether it be a link or attachment, two thirds of the time it is from an email. Most people have heard of ransomware or seen headlines about it but do you know what it is?

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Why Every Business Should Care About Customer Service

Feb 14, 2017 9:00:00 AM / by Sarah Abraham posted in Best Practices, Culture, Managed Services, Strategy & Planning

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In our fast-paced, rapidly changing, technology-driven world, it’s easy to forget that there are people behind the screens, and that customer service should still be an essential part of what businesses do on a daily basis.

Before working at Lanspeed, I worked as a retail manager for 11 years where customer service directly affects the bottom line. Although I haven’t been in IT for quite as long, I am one of the many who have called a “Service” line only to be put through the paces of “press 2” to get to another ten menu options. It can be frustrating and make you think: why even bother?

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5 Easy Steps to Increase Productivity

Feb 7, 2017 12:00:00 PM / by Chris Chirgwin posted in CIO Blog, Best Practices, Strategy & Planning, Small Business, How To

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Wouldn't you like to be more productive at work?

For most of us, increased productivity means making more money, spending more time on what matters most (family, friends, etc.), and simply just feeling better. Many of us seek to increase productivity with elaborate and complicated methods.

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